Due to the nature of our business, our invoicing process is necessarily complex. Each invoice requires consolidated and reconciled data on the amount of fuel collected from the terminal, amount of fuel delivered to the customer, pricing structure and delivery information. Many of these data feeds are provided by external parties.
Getting our invoicing right therefore requires accurate and effective systems and expert staff.
Report for January 2012
This month we continued to exceed our target accuracy of 99% accuracy/maximum 1% credit notes. We have in place an ongoing process excellence review to review our internal controls and eliminate the human error element of credit notes, focussing on manual pricing errors.
We are also working to increase the proportion of invoices that are automatically generated. The percentage of automatically generated invoices fell below 90% of total invoices this month, as we gained short-term sales due to interruption of supply from Petroplus sites. We will continue to move customers onto our automated invoicing system as quickly as possible in order to further improve the efficiency of our back-office systems.
